Shipping policy
Shipping Policy
At Lamp of Light, your order is very important to us. We do our best to make sure every package is processed carefully, shipped as quickly as possible, and delivered to you with care.
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Free shipping is available on all orders. |
Order Processing
All orders are processed within 1-3 business days after payment is confirmed.
Please note that processing times may be slightly longer during peak seasons, holidays, or periods of high demand. If there is ever an unexpected delay with your order, we will do our best to keep you informed.
Estimated Shipping Times
Estimated delivery times may vary depending on the supplier’s location, the destination country, customs processing, postal delays, or other circumstances beyond our control.
Typical estimated delivery times are:
· United States & Canada: 7-14 business days
· Europe: 10-15 business days
· Australia & New Zealand: 10-15 business days
· Rest of the World: 15-20 business days
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These timeframes are estimates and are not guaranteed. |
Tracking Your Order
Once your order has been shipped, you will receive an email with your tracking number.
Please allow up to 5-7 business days for tracking information to update in the system after your order has been shipped.
You can track your order anytime using our Track Order page.
Multiple Items in One Order
If you purchase multiple items, they may be shipped separately to ensure faster delivery. This means you may receive more than one package, and the packages may arrive on different days.
Customs and Import Taxes
By placing an order, the Buyer acknowledges and agrees that any customs duties, import taxes, value-added taxes (VAT), goods and services taxes (GST), brokerage fees, customs clearance fees, handling fees, and any other governmental or carrier-imposed charges arising from the importation of the purchased goods into the destination country (collectively, the "Import Charges") shall be the sole responsibility of the Buyer.
Unless expressly stated otherwise in the product listing, checkout page, shipping method description, or order confirmation, all orders are shipped on a duties-and-taxes-unpaid basis, and Import Charges are not included in the purchase price or shipping charges paid to the Seller.
Where a product listing, shipping method, or checkout process explicitly states that duties and taxes are included in the purchase price or shipping cost (DDP – Delivered Duty Paid), the applicable Import Charges will be paid by the Seller on behalf of the Buyer to the extent specified in such offer.
The Buyer agrees to timely pay all applicable Import Charges required for customs clearance and delivery of the goods. Failure or refusal to pay such charges may result in delays, storage fees, return of the shipment, abandonment, destruction of the goods, or other actions taken by customs authorities or carriers.
To the fullest extent permitted by applicable law, if the Buyer refuses delivery, fails to pay Import Charges, or otherwise causes the shipment to be returned, abandoned, or destroyed, the Seller shall have no obligation to refund any amounts paid for the goods, shipping costs, customs charges, return shipping fees, storage fees, handling fees, or any other costs incurred in connection with the order.
The Seller shall not be liable for any delays, additional costs, penalties, confiscations, or other actions taken by customs authorities or governmental agencies in the destination country.
Lamp of Light is not responsible for customs duties, import taxes, or delays caused by customs processing.
Wrong Address Disclaimer
Please make sure that your shipping address is correct before placing your order.
It is the buyer’s responsibility to provide a complete and accurate shipping address. Once an order has been processed, we cannot guarantee that address changes can be made.
Orders returned due to an incorrect or incomplete address may be subject to a reshipping fee.
Lost or Delayed Packages
While we do our best to ensure timely delivery, Lamp of Light is not responsible for packages delayed or lost due to courier issues, customs processing, incorrect shipping information, natural events, or other circumstances beyond our control.
If you believe your order is significantly delayed or lost or you have any questions please contact us at service@lampoflight.com, and we will do our best to assist you.
Thank you for choosing Lamp of Light.
Let there be light in your life!